Ordering information
All orders are subject to our terms and conditions of sale.
Minimum order value
There is a minimum order value of £35.00, excluding the packing and delivery charge, and VAT. The website will display a message when the minimum value has not been reached, with an option to add to the order. Alternatively, an administration charge will be added to bring the order value up to the minimum order value.
Confirmation orders
Written confirmation of telephone or web orders must be clearly marked "Confirmation", otherwise we can accept no responsibility for duplication of the order. In the event of such duplication, goods will be accepted back for credit providing that the product is unmarked and packaging unopened, a 15% handling charge (minimum £20.00) will be made.
Order cancellations
Orders for stock items can usually be cancelled without charge if the goods have not been despatched. If despatch has been made, delivery and handling charges will be incurred. Cancellation of orders for non-stock items (which will be identified at the point of order in the price line) will normally incur charges. Non-stock items cannot usually be returned for credit, unless the original supplier will accept their return.
Sales policy
Canford Audio supplies quality products direct to professional users and trade clients on a "business-to-business" basis. Canford Audio does not provide a retail service to private individuals.
Despatch
Canford despatch goods Monday to Friday only. There are no despatches on English public holidays.
Orders placed before 17:00 BST (15:30 for European orders) are processed the same day. The website provides stock availability and estimated lead time information when placing the order. When any part of an order is not immediately available, the order will be held and despatched as a single shipment. If an immediate, split shipment is required, please contact the sales department (an additional charge may be payable).
We can usually accept orders for next day delivery until 16:00 BST. However some bulky items are despatched with a large consignment specialist and have an earlier cut-off time which is shown on the product page. If your order is urgent, please contact our sales office.
International orders
Canford currently exports to around 185 different countries worldwide so throughout the 40+ years of the company’s existence we have gained a vast knowledge of export procedures and we pride ourselves on our expertise and unique level of service. Our friendly multi-lingual international sales staff are happy to correspond in a variety of languages and you will be surprised how easy it is to order through Canford.
Delivery
Delivery charges cover packing, despatch and delivery of goods.
Mainland UK
For the UK mainland, a choice of services is available. The charge is according to the service chosen, regardless of the size or weight of the consignment. This service charge covers packing, despatch and delivery of goods.
Standard service is free on orders of £100.00 or more (ex. VAT). Delivery in 2-3 working days from despatch.
UPS and TNT are our preferred carriers, plus Royal Mail for small packets and Palletline for pallets.
| Service |
Cost when order value... |
| Under £100.00 |
£100.00 or more |
| Standard (upto 3 days) |
£8.00 |
FREE |
| Next day |
£10.00 |
| Next day before 12:00 |
£15.00 |
| Next day before 10:30 |
£20.00 |
| Next day before 09:00 |
£25.00 |
| Saturday delivery |
£30.00 |
Non‑mainland UK
For deliveries to Northern Ireland, Scottish islands, Channel Islands and the Isle of Man, the charge is fixed*, regardless of the size, weight or value of the consignment. This service charge covers packing, despatch and delivery of goods.
UPS and TNT are our preferred carriers, plus Royal Mail for small packets and Palletline for pallets.
| Service |
Cost |
Expected Delivery |
| Standard |
£15.00 |
Typically 2 days (Scottish islands may vary, please enquire). |
| Express |
POA |
Varies by location, please enquire. |
Express service: Prices for timed deliveries and availability to your location will be quoted on request, please enquire.
*Excludes oversize products where indicated.
Europe
For deliveries to Europe (EU, Liechtenstein, Norway & Switzerland) a choice of services are available. The charges for standard European services are fixed*, regardless of the size or weight of the consignment.
Deliveries to EU member states are on a DDP (Delivery Duty Paid) basis and Liechtenstein, Norway & Switzerland are on a CPT (Carriage Paid To) basis according to Incoterms® 2020. Prices for express services will be quoted on request. If insurance is required, please advise accordingly and we will be happy to quote costs including insurance.
| Countries |
Service |
|
Standard* |
Express |
| Belgium, France, Germany, Ireland, Luxembourg, The Netherlands |
£12.00 2-3 days |
1-2 days |
| Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Spain†, Sweden |
£17.00 2-6 days |
1-2 days |
| Cyprus, Liechtenstein, Malta, Norway, Switzerland |
£25.00 2-6 days |
1-2 days |
*Fixed rate shipping to Europe does not apply to customers on contract pricing and excludes oversize products where indicated.
†Excludes the Canary Islands which are classed as international.
International
Prices are ex-works Washington. Delivery and insurance will be quoted on request. We reserve the right to implement a documentation charge where appropriate. Origin declaration, certificates of origin and legalised documents are chargeable.
As a guide, freight costs for international shipments start at £9.75 for untraced parcel post on orders under 2kg.
Click & Collect
You can now choose to collect your order free of charge from our premises at:
Canford Audio Limited
Elliott House
Crowther Road
Washington
NE38 0BW
UK
How to find us
Collections can be be made from 09:00 - 17:00, Monday to Friday, excluding English public holidays.
Returns
If you need to return any items to Canford for any reason, please first contact the Customer Services
department for further instructions. A returns number will be issued, which must be shown clearly on the outer packaging. Take great care to ensure that the products are packed adequately for their return journey and are insured, you will be responsible for any damage in transit. Address labels must not be put directly on product packaging, an outer wrapping or larger box must always be used. Credit will not be given if the items have been used. Items supplied correctly in accordance with your order will be subject to delivery and handling charges, a 15% handling charge (minimum £20.00) will be made.
Payment
-
Credit account
Credit accounts are available to established businesses and local authorities subject to minimal formalities effective with the first order. For UK customers, this can usually be arranged the same day. International credit accounts require longer for checks to be made, typically 1-2 weeks. Occasionally payment is requested against a pro-forma invoice.
Shipments made in instalments will be invoiced accordingly, and must be paid when due. All invoices must be paid by the 14th of the month following month of invoice. We reserve the right to withhold supplies to clients with overdue accounts.
An account application form is available to download.
-
Credit cards and payment cards
Canford accepts Visa, Mastercard, Visa Debit, Mastercard Debit (Maestro) and American Express, which allows same day despatch for clients without credit accounts.
Prices
All prices shown are exclusive of VAT, which will be added at the rate ruling at date of despatch. We reserve the right to alter prices if necessary, due to external factors, though in these circumstances, the new price will be notified at the receipt or order. Goods will be invoiced at the price ruling at date of despatch. If ordering using rapid order facilities, no liability can be accepted for use of an outdated printed brochure.
Sales tax (VAT)
For a Canford customer being invoiced to the following countries:
-
UK
Standard VAT rate, typically 20% will be applied to the order. No VAT registration number is required to place an order.
-
EU
VAT will not be charged if a valid tax registration number is provided during the ordering process. In this case, the buyer will then become liable for VAT on receipt of the goods.
If no VAT number is provided, standard UK VAT will be applied to the order.
-
Rest of the world
VAT will not be charged. Import duties and fees may be payable by the importer of the goods.
We have a skilled international sales team together with a specialised shipping team who have many years of international trade experience. If you have any questions regarding VAT, please contact international@canford.co.uk
Images
Photographs in all catalogues and websites are intended as a guide only, and whilst usually being of the exact product offered, we reserve the right to supply items of similar nature but of detail difference.
Staff training
As part of our continuing training programme to improve customer service, any telephone conversation with Canford personnel may be recorded.
Packaging recycling
Canford has a policy of re-use where possible, of all packaging materials, in order to minimise the use of new material. This means that orders may be packed for despatch using previously used packaging materials.